KenJo Sure Service

Extra check before shipment and priority for delivery problems.

At KenJo, we make every effort to make every order as careful and smooth as possible by default already. However, things can always go wrong that are beyond our direct control, such as an unclear address, a small error in an order, an illogical product combination or hassles at the delivery partner. With KenJo Sure Service, you reduce those risks up front through extra checks, and get extra quick follow-up afterwards if something does go wrong. This way you eliminate unnecessary hassles and give your saber experience just that little bit of extra security.

What you get

What does KenJo Zeker Service entail?

Extra manual order check

For certain orders, we look extra carefully before shipping. Think for example of promotions with free sabers or a mystery saber. In such cases we also check your order history where relevant, so that you run less risk of accidentally receiving something twice. If there are unexpected stock problems, we will let you know as soon as possible and help you find a suitable alternative. If you order multiple products and one of them has a longer delivery time than the rest, we can also suggest splitting the order where appropriate, so you don't have to wait unnecessarily for everything.

Extra address check

Unfortunately, we regularly see that addresses are inadvertently entered unclearly, for example due to a small input error, autofill or an address structure that is not quite read correctly by the shipping system. Especially with foreign addresses, buildings, floors, stairs or additions can go wrong more quickly. Such an ambiguity can cause a shipment to be bounced or returned. In that case, the additional shipping costs for a new shipment must normally be paid again. With KenJo Sure Service, we double-check your address extra carefully before shipping to help prevent such problems as much as possible.

Compatibility check where relevant

For orders with multiple products, we take an extra look at whether parts, accessories or combinations match logically, such as sword blade diameters, Baselit vs Neopixel, pommel connections for connectors or plug compatibility at sword depths. This is how we help prevent you from ordering something that in practice doesn't work well together or doesn't fit as well with the rest of your order. In such cases, we look extra carefully and contact you if something doesn't seem to fit well or on the other hand seems an illogical combination, so that we help prevent problems later as much as possible.

Priority for delivery problems, loss or damage

If something goes wrong with the delivery, your case is given priority in the follow-up and assessment. This way, reports about delivery problems, missing items or transport damage can be dealt with faster internally.

Extra help with investigation and follow-up

When contact with the delivery partner is required, we actively assist in gathering and reviewing available information and evidence where possible. This allows us to clarify more quickly what happened and what follow-up steps are appropriate.

Why customers choose the KenJo Sure Service shipping option.

Because a small mistake in an order, address or delivery can quickly cause unnecessary delays, extra costs or hassles later. With KenJo Zeker Service you reduce those risks and your order gets extra attention at the most important moments: before shipment and when something does go wrong with the delivery. You choose for more control, less uncertainty and extra peace of mind around your order.

Good to know

KenJo Sure Service is an additional service option and not a guarantee of refund, compensation or replacement delivery. Assessment always depends on the available information and the outcome of any investigation. If we come across something during additional checking that needs confirmation first, we will contact you before shipping. This way we help prevent an order with ambiguities, an illogical combination or a possibly incorrectly specified address from being shipped anyway.